AHS Members can video call with vetted, repair Technicians, with an average of over 20 years of experience, who can help troubleshoot home hassles over the phone in the AHS app — at no extra cost.
Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
Before your clients make a service request for a repair Pro, all members can use video call at no extra cost via the AHS app.
Step 1Tap video call in the AHS® app.
Step 2You will be connected with a vetted, repair Technician.
Step 3Your repair Technician will assess or even help you fix the issue on the spot.
Step 4If your covered item can’t be fixed over video call, you can make a service request for an in-person Pro (for the cost of your service fee) as part of your AHS® plan.
Protect the major parts of your covered home systems and appliances. Plus, you can video call in real time with vetted, repair Technicians in the AHS app at no extra cost.
Covers the hardworking basics. ShieldEssential protects parts of 20 major systems to help keep your home running.
What's covered:
Member benefits:*
Only with AHS
Video call: Option to troubleshoot home issues over a live video call with vetted repair Technicians in the app - at no extra cost
More coverage can mean more confidence in your home. ShieldPlus protects parts of 27 major systems and appliances.
What's covered:
Member benefits:*
Only with AHS
Video call: Option to troubleshoot home issues over a live video call with vetted repair Technicians in the app - at no extra cost
Total peace of mind feels good. ShieldComplete protects 29 items, including roof leak repair, exterior lines coverage and member perks like one free HVAC tune-up or rekey.
What's covered:
Member benefits:*
Only with AHS
Video call: Option to troubleshoot home issues over a live video call with vetted repair Technicians in the app - at no extra cost
Plans subject to change. See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply.
*Member Benefits: These services are offered in addition to your plan. Benefits may be provided by a third party, be subject to additional terms and conditions, and/or require payment of additional fees/costs. Subject to availability. Video call hours are 8AM-9PM CST, 7 days/week. Subject to change.
AHS members can access video call in the new AHS app as a free member benefit. Once in the app, they can simply start a new request and select Video Call Now when prompted. Video call hours are from 8AM-9PM CST, 7 days/week.
No, all they need is the camera on their phone! The camera will allow their Technician to see what they’re seeing and help assess the issue. They’ll just want to make sure the area is clear of any debris so they can access it easily with their camera. If your clients have a toolbox or any tools handy, it’s a plus to have them within reach. If not, that’s okay too! Their Technician can help recommend any tools needed to make the repair. Video call feature is available to AHS members. Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
If the covered item cannot be fixed using video call, your clients can easily make a service request for in-person help (for the cost of their service fee) from a Pro in the app after the video call. Their Technician will also share notes with the assigned repair Pro, which may help speed up the repair process in many cases. Video call feature is available to AHS members. Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
AHS members can access video call in the AHS app as a free member benefit. Video call hours are from 8AM-9PM CST, 7 days/week.
When you use video call in the AHS app, you will be connected with a Technician who can help you with plumbing, electrical, HVAC, appliance and general repair issues in real time using your phone. If a covered item has experienced a covered breakdown that cannot be fixed over video call, you can place a service request for in-person help for the cost of your service fee. We will assign a Pro who will come to your home to diagnose any covered issues, and we’ll repair them subject to the limitations and exclusions of your plan agreement. Plans subject to change. See the plan agreement for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply.
Video call feature is available to AHS members. Video call hours are from 8AM-9PM CST, 7 days/week.
No, your clients cannot video call with a Technician about an item or issue that isn't covered. Video can be used to help them assess and potentially repair a covered issue in real time. However, if the issue can't be repaired via video call, you can place a service request for in-person help for the cost of your service fee.
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