From the Experts: What to Expect From an AHS AC Service Call

Noticing your AC has been on the fritz lately, but you don’t know what to expect when it comes to placing a service request and using your home warranty coverage? 

We combined insights from three of our top American Home Shield^® Pros — Wes Beason, from NW Sundance Services in Seattle and Portland; Daniel LaGarce, from Budget Heating, Cooling and Plumbing in St. Peters, Missouri; and Rob Brodsly, from Austin Heating and Air in Bakersfield, California. Here’s what they had to say:

Q: What should an AHS member expect during an AC service call?

First, the Pro will start by asking the homeowner to describe the issues they are experiencing with the system. Then, the Pro will typically go check the thermostat. After that, they will go to the furnace/air handler and check the filter, blower wheel, drain lines, electrical and basic indoor operations. The Pro will also go to the outdoor unit and check system operations and refrigerant levels. Once everything has been assessed, the homeowner should expect a diagnosis and  for the Pro to outline next steps.

Q: How long should the homeowner expect the visit to take?

A basic repair, which is a repair made in the home without a return trip, happens about 80 percent of the time and could last anywhere from15 minutes to four hours depending on the complexity of the repair. A major repair or replacement, which requires authorization from AHS, may take 24–72 hours to complete. This will also vary with the season and call volume. For example, the heat of summer may extend the major repair time. 

Q: What are some of the average air conditioner repair costs?

When your system or appliance is covered by an AHS home warranty, you'll pay your service fee and we'll cover the repair subject to the terms and coverage in your plan agreement. If the item or part is not covered, it will be considered a non-covered expense and you can decide whether or not you want proceed with the repair and pay for it out-of-pocket.

Q: What are some of the common issues that are detected during an HVAC service call?

The most common issues we run into are due to lack of maintenance and neglect. Homeowners should change their filters monthly and get pre-season HVAC tune-ups, which include having your heating system cleaned — not just inspected — in the fall and your air conditioner chemically cleaned and inspected in the spring. Also, be sure to keep grass and shrubs from growing into the HVAC and restricting air flow. Honestly, most failures could be prevented with some basic HVAC maintenance. In the summer, in particular, common issues are motors, capacitors and units low on refrigerant.

With Wes, Daniel and Rob — and the other Pros in the AHS service contractor network — you can rest assured you’re in great hands.

AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.