AHS Members can video call with vetted, repair Technicians, with an average of over 20 years of experience, who can help troubleshoot home hassles over the phone in the AHS app — at no extra cost.
Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
Before you make a service request for a repair Pro, you have the option to use video call to troubleshoot your issue at no extra cost via the AHS app. Video call is available to members.
Step 1Tap video call in the AHS® app.
Step 2You will be connected with a vetted, repair Technician.
Step 3Your repair Technician will assess or even help you fix the issue on the spot.
Step 4If your covered item can’t be fixed over video call, you can make a service request for an in-person Pro (for the cost of your service fee) as part of your AHS® plan.
Protect the major parts of your covered home systems and appliances. Plus, you can video call in real time with vetted, repair Technicians in the AHS app at no extra cost.
ShieldSilver protects parts of 20 major systems (HVAC, plumbing, electrical) to help keep your home running.
Member benefits:*
Only with AHS
Video call: Option to troubleshoot home issues over a live video call with vetted repair Technicians in the app - at no extra cost
ShieldGold protects parts of 27 major systems and appliances in your home for more coverage and less worries.
Member benefits:*
Only with AHS
Video call: Option to troubleshoot home issues over a live video call with vetted repair Technicians in the app - at no extra cost
ShieldPlatinum protects 29 items, including roof leak repair, plus other premium member perks like one, free HVAC tune-up.
Member benefits:*
Only with AHS
Video call: Option to troubleshoot home issues over a live video call with vetted repair Technicians in the app - at no extra cost
Plans subject to change. See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply.
*Member Benefits: These services are offered in addition to your plan. Benefits may be provided by a third party, be subject to additional terms and conditions, and/or require payment of additional fees/costs. Subject to availability.
You can access video call as a free member benefit. Simply log into the AHS app (available to download for free on the Apple App Store or Google Play). The app will prompt you to add the property tied to your plan agreement to unlock all of its features. Once your information is set up, follow these steps to start a video call:
Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
No, all you need is the camera on your phone. Your phone’s camera will allow the repair Technician to see what you’re seeing and help assess the issue. It’s helpful to ensure the area is clear of any debris so you can access it easily. If you have a toolbox or any tools handy, it’s a plus to have them within reach (if you don’t have tools nearby, you can still proceed with video call). Your Technician may help recommend any tools needed to make the repair.
Video call feature is available to AHS members. Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
If your covered item cannot be fixed using video call, you can make a service request for in-person help. After the video call session has ended, you’ll submit a claim and pay your service fee. The Technician you spoke to over video call will share their notes with your assigned repair Pro, which in many cases may help speed up the repair process.
Video call feature is available to AHS members. Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
Yes, all AHS members can use the video call feature. This free member benefit is available to new and existing AHS members. It’s important to note that new members must wait until their plan agreement effective date to utilize video call or place a service request.
Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
An AHS Technician is a vetted professional that provides real-time home repair help over video call. A Pro is an independent, qualified professional from our network who will provide in-person help with covered items. Once you place a service request, we will assign a Pro from our network who can come get the job done.
See the plan agreement for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply. Video call feature is available to AHS members. Video call hours are from 8AM-9PM CST, 7 days/week.
You can video call with our vetted, repair Technicians about issues that are directly related to the following trades: Appliance, HVAC, Plumbing and Electrical. Our team of vetted, repair Technicians can help troubleshoot your issue over the phone in real-time in the AHS app.
See the plan agreement for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply.
Video call feature is available to AHS members. Video call hours are from 8AM-9PM CST, 7 days/week. Subject to change.
Staging
