Introducing Real-Time Technician Help with American Home Shield® Video Call

What you get with video call

• American Home Shield video call is built to make your life easier— giving you more tools to tackle your problems and putting more people in your corner. At no extra cost, ShieldGold™ and ShieldPlatinum™ members (as well as ShieldPlus℠ and ShieldComplete℠ members) get:
• Real-time guidance: Connect with a live repair Technician as your first step to troubleshooting when a covered item isn’t working right.
• Personalized problem-solving: Technicians will work with you to help assess or fix the issue, giving you personalized, step-by-step guidance for your specific problem.
• Convenient access via the AHS app: Request video call support directly from your smartphone or tablet. Still need help from an in-person Pro? If your covered item can’t be fixed over video call, you can make a service request for an in-person Pro (for the cost of your service fee). Seamlessly make a service request from the app after your video call ends.
• Free video calls: A repair Technician can assess and sometimes even fix an issue at no additional cost. You can call as much as you want— it’s always free.
  Support for key home systems: Available for HVAC, plumbing, electrical, appliances, and general repair issues.

Why you’ll love video call

AHS video call makes home troubleshooting simple and stress-free. By showing your issue directly to a highly experienced Technician through the app, you can get clear guidance tailored to your problem. Whether it’s a leaky pipe, an appliance malfunction, or a heating system hiccup, AHS Technicians will provide real-time solutions that help you assess or fix issues.

Best of all, members with all plans can automatically use video call for covered items— no additional fees, no long waits for appointments, and no unnecessary service visits. It’s effective help that saves you time and brings you peace of mind when you need it most.

How it works: real-time solutions in a few simple steps

Using AHS video call is quick and easy. Here’s how to get started:

Step 1: Start a new request from the AHS app and tap Video Call when prompted.
Step 2: You will be connected with a live Technician.
Step 3: Your Technician will assess or even help you fix the issue on the spot.
Step 4: If your covered item can't be fixed over video call, you can make a service request for an in-person Pro (for the cost of your service fee).

Your Technician team

When you use the AHS video call feature, you’re speaking directly with skilled and qualified industry Technicians with over 20 years of experience, who are passionate about helping you keep your home running smoothly.

Our Technicians have an average of 20 years' experience in troubleshooting issues across HVAC, plumbing, electrical, appliances, and general repair issues. They’re skilled at assessing problems quickly and guiding you step-by-step to potential solutions, all while ensuring the process is clear and stress-free for you.

With AHS video call, you’re in Technician hands— because your home deserves nothing less.

Shop home warranty plans or download the American Home Shield app now and start using video call for real-time help.

AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.